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Trainer/Technical Support Specialist

Posting Job Title: Trainer/Technical Support Specialist
Department: Service Department
Reports to: Manager, Technical Support
Location: Mississauga, ON
Position Type: Permanent

OBJECTIVES

This position supports the objectives of the Service team, by providing technical information and training to dealers/customers.

MAIN RESPONSIBILITIES

Training:

  • Plan and conduct classroom / shop training sessions for dealer technicians
  • Prepare handout material for classroom training
  • Develop Online Training Modules for dealer technicians
  • Maintain/Update the contents of Online Training Modules and Tests
  • Conduct customer onsite training for national fleet accounts
  • Maintain the training facility and equipment
  • Training reportingv

Technical Support:

  • Provide technical assistance to Regional Field Service Managers
  • Occasionally provide technical assistance to dealer technicians by phone/email or onsite
  • Support the Service Department annual initiatives and events

QUALIFICATIONS/REQUIREMENTS

  • Previous experience working with Learning Management Systems (LMS)
  • Experience in vehicle diagnostics, as well as good understanding of truck components including advanced diesel engines and electronics
  • Licensed Automotive / Truck Technician or equivalent (strong asset)
  • Microsoft Word, Excel, Power Point, Multimedia (strong asset)
  • Willing and able to learn new technologies
  • Bilingual - French and English (great asset)
  • Ability to work accurately and pay close attention to details despite frequent interruptions
  • Ability to work effectively, independently and in a team environment
  • Good time management skills, ability to prioritize and meet deadlines
  • Strong written and verbal communication skills

Interested candidates please forward a copy of your cover letter and resume to: careers@hinocanada.com

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