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Customer Support Coordinator

Posting Job Title: Customer Support Coordinator
Department: Parts Department
Location: Mississauga, ON
Position Type: Permanent

This position supports the objectives of the Parts department, and in particular, providing customer service to our nationwide dealers in areas such as answering questions related to our truck parts.


  • Provide customer service and technical support to dealers by answering phone inquiries
  • Negotiate prices and quantities of parts, accessories and warehouse supplies with existing and new suppliers to obtain better prices and quality when necessary
  • Provide inter-departmental support to Service, Sales and Marketing department on parts issues
  • Research and identify truck accessories to be added to Hino Parts product lines
  • Follow up with suppliers on shipment of parts, shortages or change-orders
  • Determine minimum and maximum inventory levels based on demand by the dealers as required
  • Process Vehicle off Road (VOR) requests submitted by dealers
  • Maintain and update Hino and supplier parts catalogues, Hino Parts Quick Reference sheets, Body Collision Reference sheets, Hino accessory sheets and cross reference information sheets
  • Perform other duties as required


  • Previous parts counter related experience
  • Inventory management, warehouse management experience an asset
  • Strong customer service-oriented person
  • Ability to answer phone calls in a professional manner
  • Good overall computer skills such as fast and accurate typing
  • Proficient with Microsoft Word, Excel, and Access
  • Bilingual (French and English) is an asset

Interested candidates, please submit your resume to:

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