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Field Parts Manager


Posting Job Title: Field Parts Manager
Department: Parts
Location: British Columbia
Position Type: Permanent

The Field Parts Manager will support the objectives of the Parts team, specifically by providing Parts Sales, Marketing, Inventory Management related assistance and training to Hino customers and dealers.


  • Ensure that the Hino Parts Sales Target for assigned dealers and region is met or exceeded.
  • Provide and review Parts Performance report for assigned Dealers and support Dealers to achieve performance related goals.
  • Coordinate with Dealers and the Parts Division to ensure outstanding vehicle parts support.
  • Plan and organize visits to the dealers in their assigned region to provide additional assistance to the dealers as needed.
  • Provide additional support for Dealer/Customer when vehicle is off road.
  • Provide on-location Parts training for dealer parts counter staff or/and Managers.
  • Resolve technical issues related to the Electronic Parts Catalogue, Parts Portal, etc.
  • Attend Parts Training provided by Hino Motors Canada, Hino Motors Ltd. or other Hino related companies.
  • Work with Parts Marketing to analyze dealer sales and develop promotions based on dealer or customer’s demand to increase Hino parts sales/profitability.
  • Maintain dealer visit budget on a monthly basis.
  • Monitor dealer facilities and customer service levels in their region to ensure positive customer experience and feedback.
  • Attend organized dealer functions when possible (Open Houses, etc..).
  • Organize Customer Care Clinics and conduct survey research at the Customer Care Clinics with HMC/HMM/HML staff.
  • Support Service promotions and products (Express Maintenance Lube, Hino Protection Plan etc…)
  • Monitor dealer Parts performance on a monthly basis and support/promote growth of labour/parts sales
  • Collect and summarize information for differences between Hino parts pricing and competitive pricing level in the market and recommend countermeasures to resolve it.
  • Support and provide assistance to other departments.
  • Perform other duties as required.


  • Post-Secondary education in a technical or business related field of study.
  • Bilingual French/English would be an asset, but not a requirement.
  • Experience in medium / heavy duty truck parts sales.
  • Ability to identify customer needs and provide good feedback to HINO in order to maintain competitiveness of HINO Parts Pricing, availability, etc.
  • Ability to work accurately and pay close attention to details with frequent interruptions.
  • Flexibility and adaptability to assist several dealers.
  • Ability to develop and provide Parts sales analysis and marketing product.
  • Demonstrated experience in analysis and planning with ability to analyze and anticipate situations, define problems and objectives, recognize alternatives and formulate solutions.


  • Frequent travelling required 70% - 80% of the time

Interested candidate, please submit your resume to:
Please note that only candidates selected for an interview will be contacted.


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