Parts Manager – London, Ontario

Dealership Name: Expressway Hino London
Location (City, Province): London, Ontario

Posting Job Title: Parts Manager
Department: Parts Department
Reports To: Operations Manager
Position Type: Permanent Full Time

OBJECTIVES
Expressway Trucks is one of Canada's premiere Hino Truck Dealers and is Southwestern Ontario's leading truck sales and service provider. Our London location is currently seeking a Parts Manager who will be responsible for running a profitable and efficient Parts Department.

MAIN RESPONSIBILITIES

• Oversee all aspects of the department including inventory control, purchasing, pricing, merchandising and advertising.
• Supervise department employees and be responsible for staff training, performance development, and disciplinary action.
• Forecast goals and objectives for the department and strive to meet them.
• Grow the parts business by maintaining high customer relations, developing potential parts business, and creating part promotions.
• Develop and document policies and procedures for the Parts department.
• Maintain a professional image of our Parts department and provide the best customer service to existing and potential customers.
• Support and develop our outside parts salesman.
• Assist customers at the counter or on the phone, including looking up parts, providing quotes and information, invoicing, processing sales, and ordering parts.
• Provide technical parts knowledge and assistance to employees and customer.
• Maintain positive relationships with customers, employees and other branches.
• Handle customer complaints and concerns immediately in a positive manner.
• Ensure Part department areas are always clean and organized.
• Follow all company rules, policies and procedures.
• Perform other duties as required to ensure the successful operation of the company.

QUALIFICATIONS/REQUIREMENTS

• Related management experience in a dealership.
• Strong knowledge of heavy truck parts.
• Strong computer knowledge and experience with common dealership and point of sale computer systems.
• Excellent customer service and communication skills.

We offer competitive wages, performance bonuses, excellent group benefits program, education/training assistance, boot allowance, and a positive work environment.
Interested candidate, please submit your resume to: careers@hinocanada.com or careers@expresswaytrucks.com