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Regional Service Manager – Quebec, Maritimes Region

Posting Job Title: Regional Service Manager – Quebec, Maritimes Region
Department: Service Department
Location: Quebec – work from home
Position Type:  Permanent

This position supports the objectives of the Service team, and in particular, providing technical, warranty and service related assistance and training to customers/dealers.


  • Plan and conduct regular dealer visits in the assigned region to carry out the annual HMC Service Action Plan
  • Based on annual dealer evaluation (SDY and Dealer Profile Sheet), coordinate KAIZEN activities to improve image, customer support and shop efficiency
  • Monitor dealer service performance and generate growth through Total Support activities: Customer Care Clinic, maintenance promotion days, etc.
  • Review dealer service quarterly reports with the management of each dealership
  • Attend organized dealer functions when possible (Open Houses, etc.)
  • Initiate technical reports through the quality assurance (GHQA) website
  • Provide resolution to customer complaints and dealers’ service related concerns
  • Assist dealers in complex troubleshooting, provide answers to their technical and warranty related questions
  • Liaise between OEM representatives and dealers/customers in related concerns
  • Maintain dealer visit and goodwill budget on a monthly basis
  • Promote the use of HML/HMC online tools, posted information
  • Promote technician module/classroom training and skills competition
  • Attend technical training provided by HMC/HML/HMM
  • Plan and organize annual Regional Service Conference
  • Deliver technical presentations as required (CTEA, etc)
  • Support CQE (HML and HMM) field activities.
  • Conduct ECO drive and maintenance training at fleet customer locations
  • Perform other duties as required


  • Bilingual (English/French)
  • Strong diagnostic skills
  • Experience in medium / heavy duty vehicle repair
  • 310T license or equivalent experience.
  • Ability to work accurately and pay close attention to details with frequent interruptions
  • Flexibility and adaptability to assist several dealers
  • Demonstrated experience in analysis and planning with ability to analyze and anticipate situations, define problems and objectives, recognize alternatives and formulate solutions
  • Ability to identify customer needs and provide good customer service
  • Ability to work effectively as a team and independently
  • Strong interpersonal, negotiation, and organizational skills
  • Ability to develop and deliver presentations
  • Strong written and verbal communication skills
  • Good time management skills
  • Ability to meet deadlines
  • Proficient with Microsoft Word, Excel, Access, and PowerPoint


  • Licensed Truck Technician or equivalent


  • Frequent travelling required
  • Home Office

Interested candidates, please submit your resume to:

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