Regional Service Manager – Quebec, Maritimes Region
Posting Job Title: Regional Service Manager – Quebec, Maritimes Region
Department: Service Department
Location: Quebec – work from home
Position Type: Permanent
This position supports the objectives of the Service team, and in particular, providing technical, warranty and service related assistance and training to customers/dealers.
MAIN RESPONSIBILITIES
- Plan and conduct regular dealer visits in the assigned region to carry out the annual HMC Service Action Plan
- Based on annual dealer evaluation (SDY and Dealer Profile Sheet), coordinate KAIZEN activities to improve image, customer support and shop efficiency
- Monitor dealer service performance and generate growth through Total Support activities: Customer Care Clinic, maintenance promotion days, etc.
- Review dealer service quarterly reports with the management of each dealership
- Attend organized dealer functions when possible (Open Houses, etc.)
- Initiate technical reports through the quality assurance (GHQA) website
- Provide resolution to customer complaints and dealers’ service related concerns
- Assist dealers in complex troubleshooting, provide answers to their technical and warranty related questions
- Liaise between OEM representatives and dealers/customers in related concerns
- Maintain dealer visit and goodwill budget on a monthly basis
- Promote the use of HML/HMC online tools, posted information
- Promote technician module/classroom training and skills competition
- Attend technical training provided by HMC/HML/HMM
- Plan and organize annual Regional Service Conference
- Deliver technical presentations as required (CTEA, etc)
- Support CQE (HML and HMM) field activities.
- Conduct ECO drive and maintenance training at fleet customer locations
- Perform other duties as required
REQUIRED
- Bilingual (English/French)
- Strong diagnostic skills
- Experience in medium / heavy duty vehicle repair
- 310T license or equivalent experience.
- Ability to work accurately and pay close attention to details with frequent interruptions
- Flexibility and adaptability to assist several dealers
- Demonstrated experience in analysis and planning with ability to analyze and anticipate situations, define problems and objectives, recognize alternatives and formulate solutions
- Ability to identify customer needs and provide good customer service
- Ability to work effectively as a team and independently
- Strong interpersonal, negotiation, and organizational skills
- Ability to develop and deliver presentations
- Strong written and verbal communication skills
- Good time management skills
- Ability to meet deadlines
- Proficient with Microsoft Word, Excel, Access, and PowerPoint
REQUIRED LICENSES/CERTIFICATIONS
- Licensed Truck Technician or equivalent
WORK ENVIRONMENT
- Frequent travelling required
- Home Office
Interested candidates, please submit your resume to: careers@hinocanada.com